CANCELLATION POLICY

At Ofero Pakistan, we aim to provide customers with a clear and transparent ordering experience. This Cancellation Policy explains when an order placed through the Ofero Pakistan website may be cancelled.

1. Cancellation Before Dispatch

Customers may request cancellation of their order before the vehicle has been dispatched.

Cancellation requests should be submitted through Ofero Pakistan's official customer support channels, along with the relevant order details.

Once the cancellation request is received, Ofero Pakistan will confirm whether the order is still eligible for cancellation.

2. Cancellation After Dispatch

Once an order has been dispatched, it may no longer be eligible for cancellation.

Any request received after dispatch will be reviewed according to the applicable Return & Refund Policy and the circumstances of the order.

3. Prepaid Orders

For orders where the customer has made 100% or partial advance payment, an approved cancellation before dispatch may qualify for a refund of the eligible amount paid.

The refund will be processed according to the applicable Return & Refund Policy and payment method.

Any applicable deductions, charges, or non-refundable fees will be communicated to the customer before the refund is processed.

4. Cancellation After Delivery

Orders cannot generally be cancelled after delivery.

Any issue arising after delivery, including a manufacturing defect or product-related concern, will be handled under Ofero Pakistan's applicable Warranty Policy and Return & Refund Policy.

5. Ofero-Initiated Cancellation

Ofero Pakistan reserves the right to cancel an order in circumstances including: Product unavailability Incorrect or incomplete order information Payment verification issues Suspected fraudulent or unauthorized transactions Inability to deliver to the provided location Other circumstances that prevent the order from being fulfilled If Ofero Pakistan cancels an order for which payment has already been received, the eligible amount will be refunded to the customer through the applicable payment method.

6. How to Request Cancellation

To request cancellation, please contact Ofero Pakistan through the official customer support channels and provide:
Order Number:

Customer Name:

Contact Number:

Date of Order:

Reason for Cancellation:

Cancellation requests will be reviewed and confirmed by our customer support team.

7. Refund Processing

Where a cancellation is approved and a refund is applicable, the refund will generally be processed to the original payment method. The time required for the refund to reflect in the customer's account may vary depending on the relevant bank, payment provider, or financial institution.

8. Policy Updates

Ofero Pakistan reserves the right to update this Cancellation Policy from time to time. Any updated policy will be published on this page.

9. Contact Us

For cancellation-related queries, please contact: Ofero Pakistan

Customer Support: (021) 111-163-376

Email: info@oferopakistan.com