Shipping policy
SHIPPING POLICY
At Ofero Pakistan, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders placed through our website are processed and delivered within Pakistan.
1. Delivery Coverage
Ofero electric bikes are available for delivery across selected locations in Pakistan, subject to product availability and delivery coverage.
Delivery availability may vary depending on:
- Customer location
- Dealer/service network coverage
- Product availability
- Delivery requirements
- Applicable registration or documentation requirements
If delivery is not available to a particular location, our team will contact the customer to discuss the available options.
2. Order Processing
Orders are processed after successful confirmation of payment and verification of the customer's order details.
For prepaid orders, order processing will begin once the payment has been successfully received and verified.
Customers may be contacted by Ofero Pakistan’s authorized representative to confirm:
- Order details
- Delivery address
- Contact information
- Payment status
- Any documentation required for delivery
3. Estimated Delivery Time
The estimated delivery timeframe will depend on the customer's location, product availability, and delivery arrangements.
Estimated delivery: 2–5 business days
The estimated timeframe is indicative and may vary due to circumstances such as:
- Product availability
- Weather conditions
- Public holidays
- Transportation delays
- Address or contact verification
- Other circumstances beyond Ofero Pakistan's reasonable control
Where there is a significant delay, the customer will be informed through the contact details provided with the order.
4. Delivery Charges
Delivery charges, if applicable, will be communicated to the customer before order confirmation.
Where free delivery is offered, the applicable offer terms will be displayed on the website or communicated during the purchase process.
Any additional charges arising from special delivery requirements may be communicated separately before dispatch.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Ofero Pakistan will not be responsible for delays caused by:
- Incorrect or incomplete addresses
- Incorrect contact information
- Customer unavailability
- Failure to respond to delivery confirmation requests
Additional delivery arrangements may be required where an address cannot be serviced through the standard delivery network.
6. Delivery & Handover
The customer or an authorized representative may be required to receive and acknowledge delivery of the vehicle.
At the time of delivery, customers are advised to inspect the vehicle for any visible external damage and verify that the delivered product corresponds with the order.
Where applicable, the customer may be required to complete delivery documentation.
7. Vehicle Registration & Documentation
Any registration, licensing, number plate, or other government documentation requirements applicable to the vehicle will be handled according to the applicable laws and procedures.
Where registration assistance is offered by Ofero Pakistan or an authorized dealer, the relevant process and charges will be communicated separately.
8. Delivery Delays
Ofero Pakistan will make reasonable efforts to deliver orders within the estimated timeframe.
However, delivery dates are estimates and may be affected by circumstances beyond our control, including transportation disruptions, extreme weather, government restrictions, supply delays, or other unforeseen circumstances.
Such delays will not automatically qualify the customer for a refund unless otherwise provided under the applicable Return & Refund Policy.
9. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, Ofero Pakistan may arrange a subsequent delivery attempt.
Additional delivery charges may apply where a second or subsequent delivery attempt is required due to circumstances attributable to the customer.
10. Order Cancellation
Cancellation requests should be made as soon as possible.
Orders may generally be cancelled before dispatch, subject to the applicable Return & Refund Policy.
Once an order has been dispatched, cancellation may no longer be possible.
11. Contact Us
For questions regarding an order or delivery, please contact:
Ofero Pakistan
Customer Support: (021) 111-163-376
Email: info@oferopakistan.com