Refund policy
Return & Refund Policy
At Ofero Pakistan, we are committed to providing our customers with high-quality electric mobility products and a reliable purchasing experience. Each vehicle is inspected before delivery to ensure it meets our quality standards.
Due to the nature of our products, Ofero electric bikes are not eligible for general returns or refunds due to change of mind, personal preference, colour preference, or after the vehicle has been used/registered, except where otherwise required by applicable law.
1. Damaged or Incorrect Delivery
If your Ofero electric bike is delivered with visible damage or you receive an incorrect product, please notify us within 48 hours of delivery.
Customers should provide:
- Order/invoice details
- Photographs or video showing the issue
- Details of the damage or discrepancy
Our team will review the claim and advise the customer on the next steps.
2. Manufacturing Defects
If a manufacturing defect is identified after delivery, the customer should contact Ofero Pakistan through the official customer support channels.
The vehicle may be inspected by an authorized Ofero representative or service centre to determine whether the issue is covered under the applicable warranty.
Where a confirmed manufacturing defect is covered by warranty, Ofero may, at its discretion:
- Repair the affected component;
- Replace the affected component; or
- Provide another appropriate remedy in accordance with the applicable warranty terms.
A warranty claim does not automatically constitute a product return or refund.
3. Refunds
Refunds will only be issued where Ofero Pakistan has approved a refund in accordance with this policy or the applicable terms of sale.
Where a refund is approved, it will generally be processed to the original payment method used for the order.
The time required for the funds to appear in the customer's account may vary depending on the customer's bank or payment service provider.
4. Order Cancellation
Customers may request cancellation of an order before the vehicle has been dispatched or delivered.
Cancellation requests should be submitted through Ofero Pakistan's official customer support channels with the relevant order details.
Once an order has been dispatched, cancellation may no longer be possible and will be handled according to the applicable delivery and return terms.
5. Prepaid Orders
For orders involving 100% or partial advance payment, any approved refund will be processed according to the terms of this policy and the applicable order/payment conditions.
The payment amount eligible for refund will be determined after reviewing the order and the reason for cancellation or refund.
6. Non-Returnable Situations
Returns or refunds will generally not be accepted for:
- Change of mind or personal preference
- Change in colour preference after purchase
- Normal wear and tear
- Damage caused by misuse, accident, negligence, or unauthorized modification
- Damage caused by improper maintenance or servicing
- Products that have been modified or repaired by an unauthorized party
- Issues arising from use contrary to the product instructions
- Vehicles that have been registered or materially used, except where a valid warranty or applicable legal claim applies
7. How to Request Support
For any return, refund, cancellation, or product-related claim, please contact Ofero Pakistan through our official customer support channels.
Our customer support team will review the request and provide the appropriate next steps.
8. Policy Changes
Ofero Pakistan reserves the right to update this Return & Refund Policy from time to time. Any updated policy will be published on this page.
9. Contact Us
For return, refund, cancellation, or warranty-related queries, please contact:
Ofero Pakistan
Customer Support: (021) 111-163-376
Email: info@oferopakistan.com